INVESTOR CHARTER IN RESPECT OF RAs
A. Our Commitment & Vision
Vision
To help investors make informed financial decisions through reliable research,
transparency, and ethical advisory practices.
Mission
To deliver independent research backed by data, maintain the highest standards of
integrity, and empower investors with knowledge for long-term financial success.
B. Research Analyst Services
Our research services include:
- Preparing detailed research reports based on market analysis.
- Providing objective and evidence-based investment recommendations.
- Conducting fundamental and technical research on securities.
- Maintaining independence in research and avoiding biased opinions.
- Disclosing conflicts of interest, if any, as required by SEBI.
- Maintaining proper records of research activities and client communications.
- Ensuring compliance with all applicable SEBI regulations.
C. Client Services & Investor Assistance
Client Onboarding
Before providing research services, we ensure:
- Completion of KYC requirements.
- Clear explanation of our services and pricing.
- Sharing of terms & conditions before subscription.
- Transparent communication regarding service scope.
Disclosures
We provide investors with:
- Information about our research methodology.
- Details of potential conflicts of interest.
- Risk disclosures associated with investment recommendations.
- Information regarding the use of technology or AI, where applicable.
- Regulatory disclosures prescribed by SEBI.
Service Standards
We are committed to:
- Delivering research reports fairly and without discrimination.
- Maintaining confidentiality of client information.
- Protecting personal data from unauthorized access.
- Providing services within committed timelines.
- Communicating investment risks clearly and responsibly.
- Maintaining professionalism, honesty, and ethical conduct.
D. Grievance Redressal
If investors have any concerns regarding our services, they may first contact our
support team for prompt assistance.
If the issue remains unresolved, investors may approach the following:
- SEBI SCORES Portal: https://scores.sebi.gov.in
- SMART ODR Platform: For online dispute resolution through
mediation or arbitration.
- SEBI Office: Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051
We strive to resolve all investor grievances within the timelines prescribed by SEBI.
E. Investor Rights
Investors have the right to:
- Receive unbiased and transparent research services.
- Obtain complete information regarding products and recommendations.
- Be informed about all applicable disclosures and risks.
- Receive services within agreed timelines.
- Have their complaints addressed fairly and promptly.
- Protect their personal and financial information.
- Discontinue services in accordance with agreed terms.
- Receive fair treatment without discrimination.
- Provide feedback to improve our services.
F. Investor Responsibilities
Investors Should:
- Verify the Research Analyst's SEBI registration before subscribing.
- Read research reports and disclosures carefully.
- Make investment decisions according to their financial goals and risk profile.
- Keep records of subscriptions and payments.
- Ask questions whenever clarification is required.
- Understand that all investments carry market risks.
- Report suspicious activities or false promises to SEBI.
Investors Should Not:
- Transfer investment funds directly to the Research Analyst.
- Expect guaranteed or assured returns.
- Make decisions solely based on rumours or unverified information.
- Share trading, banking, demat, or personal login credentials with anyone.
- Be influenced by misleading advertisements or unrealistic profit claims.
