Grievance Redressal Process

The Grievance Redressal policy follows the following principles:

a. Investors will be treated fairly at all times

b. Complaints raised by Investors will be dealt with courtesy and in a timely manner

We have dedicated Client Servicing Team which is responsible for timely and prompt communication with our clients, while having an open attitude towards service recovery, and providing alternate solutions to investors, thus ensuring healthy relationships with our clients. The Client Servicing Team support@capitalseva.com

Grievance Redressal Mechanism.

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications.

1. Clients can call on our customer care team available from Mon-Sat 9am to 6pm Contact no. +91 9886166613 – Client can expect the reply to their concern from customer care team within 24 to 48 working hours.

2. The Investor may write to support@capitalseva.com and the client can expect a reply/resolution within 10 business days after approaching the Client Servicing Team.

3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.

The abovementioned details would facilitate the complainants to approach the concerned IA/RA before filing complaint to SEBI. It is noticed that due to insufficient/incorrect information on IA/RA website, the complainants are not able to approach the concerned IA/RA before filing complaint to SEBI.support@capitalseva.com

Further, in the absence of the website, such IA/RA shall display the matrix in all their offices and send emails containing the matrix to their clients.

In the absence of website:

1. a)  For new clients onboarded, enlisted IAs and RAs shall send an email containing the above matrix within seven days of on-boarding.
2. b)   For existing clients, enlisted IAs and RAs shall send the above matrix through email by January 03, 2025.

All the IAs and RAs are advised to take a note of the same and ensure compliance.